Cancellation policy: If you are unable to attend this event, a replacement delegate may be sent in your place at no extra charge.

Terrapinn Australia Ltd. does not provide refunds for cancellations made more than 7 days after your registration is received, therefore the invoiced fee remains payable in full.
Should you wish to cancel your registration within the 7 day cooling off period, we will refund your registration fee less an administration fee of $150 (GST inclusive) per delegate.
Any cancelation must be made in writing and sent by email or fax.

Terrapinn Australia Ltd. will make available course documentation to any delegate who is unable to attend and who has paid in full. Unfortunately some speakers request their papers are not distributed.

Amendment policy:   Downgrading of registrations is not permitted.  Registrations maybe upgraded at anytime.

Sharing of Passes: Terrapinn Australia Ltd. does not allow shared registrations.  Each registration allows admittance of one person only.

Change of program content: Terrapinn Australia Ltd. will endeavor to ensure that this conference program is correct at the time of the event. Unfortunately we may need to alter the program prior to the event and reserve the right to do so without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Association and Communications Events is not responsible for any loss or damage as a result of a substitution, alternation, postponement or cancellation of an event.

Payment: Payment is required either at time of booking or within 7 days of an invoice being issued.  If booking within 7 days of the event start date, payment is required at time of booking.  No admittance will be grantedwhere payment has not been received in full.

Promotional Discounts: Only one discount is permitted per booking. Discounts cannot be applied retrospectively.

Administration Fee: Terrapinn Australia Ltd. reserves the right to charge an additional $150 administration fee where registrations change significantly from time of original booking.

Privacy Act Note: Our events are promoted by a number of supporting organisations that may send you this brochure on our behalf.  Please indicate if you do not wish to receive further mailings form Association and Communications Events and fax back to us.  We will then remove your details from any of our mailing lists.

Contact by 3rd Party Notice: From time to time Terrapinn Australia Ltd. makes our delegate lists available to partners and sponsors of specific invents.  Please indicate if you do not wish to be contacted directly by 3rd party partners and/or sponsors and fax back to us.